The latest GP Patient Survey produced by Ipsos on behalf of NHS England asked people across the country what they think about many aspects of their care, including the appointment booking process.
The survey contacted 2.5 million people between 10 January and 11 April this year to gather information on how patients feel about their local GP practice and in total just under 720,000 forms were returned, representing a 29% response rate.
Across England, almost a quarter (23.4%) of respondents said the overall process of booking appointments was ‘very good’, a third (32.8%) rated it as ‘fairly good’ and 17.9% said it was ‘neither good nor poor’.
However not everyone was as impressed with the process of booking appointments, with 13.5% of people saying it was ‘fairly poor’ and 12.4% describing it as ‘very poor’.
Do you struggle to get an appointment at your local GP?
Here we reveal which doctor’s surgeries had the best ratings for overall experience of booking appointments on the Wirral.
Practices have been ranked according to the percentage of people rating their overall experience of booking an appointment as either good/poor.
Patients were able to say whether their practice was good/fairly good. They were also able to give neutral responses. For the purpose of this analysis good/fairly good responses have been combined.