Sorry is this real life - woman slams Trafford Centre restaurant in TikTok rant after being refused entry
The woman’s TikTok rant has reached over a million views so far.
A 22-year-old woman has went viral on TikTok after going on a rant about being refused entry to a restaurant in the Trafford Centre.
Lia Clark, was left scracthing her head in disbelief after being told no entry at Gourmet Burger Kitchen - because she didn't have a physical copy of her ID with her - despite having no plans to order alcohol from the restaurant.
She claims when she tried to enter the restaurant, she was asked to show her ID to confirm she was over 18 years old.
Speaking of her negative experience in a TikTok post which has since amassed over a million followers, she said she is shellshocked: “I'm not being funny or nothing but is this actually real life?
“We've come yeah? We're trying to come in here to eat a burger. No alcohol, nothing - a chicken burger.
"I am shell-shocked, I have never heard nothing like that in my whole life. So if you want to come here for food, make sure you've got ID with you for a burger. Now I don’t even want a burger.”
She signed off by saying she went someone else which had the nicest mozarella stick.
Challenge 25 policy
A spokesperson for the restaurant said that, while they never like to turn anyone away, they have a Challenge 25 policy.
They said: "Like pubs, clubs and other venues that serve alcohol, the conditions of our current licence state that guests must be aged 18 or over unless they are accompanied by a responsible adult.
"At times we need to check ID to verify a guest's age to ensure we are complying with the law. We operate a Check 25 policy to ensure we are compliant with our licence. As with pubs and other licensed premises, this means the original physical ID document rather than a photo on a mobile phone, which we are unable to accept.
"We appreciate this can sometimes be disappointing for guests, and we understand the frustration this has caused. However, our team were simply following the requirements of our licence and applying them consistently.
“While we never want to turn anyone away, we are pleased the guest was able to find an alternative place to eat within the centre.”