The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, reveals how patients in Merseyside really feel their GP surgeries are performing.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathered information on patients’ overall GP experiences as well as a number of other questions including helpfulness of reception and ease when booking appointments.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here, we reveal the surgeries in Liverpool and Merseyside where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Billinge Medical Practice, St Helens
74% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps
10. Hall Street Medical Centre, St Helens
72% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Street View
11. Lingholme Health Centre, St Helens
72% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Street View
12. Nutgrove Villa Medical, Knowsley
71% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | MARISA_CASHILL