The annual survey - published every July - allows patients to choose an NHS practice based on the opinions, experiences and overall ratings of other local residents.
The latest results were published today (Thursday, July 10), revealing the best and worst GP surgeries in Liverpool, Merseyside and beyond.
The survey is conducted among patients aged 16 or over registered with a GP practice in England. For the 2025 survey, 2.72 million people were invited to take part between December 30 2024 and April 1 2025.
The overall response rate to the 2025 survey is 25.8% based on 702,837 valid responses. The 2024 survey was the start of a new time series, and results from 2024 onwards cannot be compared with previous surveys.
Patients are asked about their overall experience at their GP experience as well as a number of other questions including helpfulness of reception and ease when booking appointments.
Here are the 22 worst rated GP surgeries in Merseyside, based on the percentage of ‘fairly poor’ or ‘very poor’ overall experience responses from patients.
17. Aston Healthcare Limited, Manor Farm Rd, Huyton L36 0UB
21% of patients surveyed rated their experience as 'fairly poor' or very poor'. | Google Street View
18. Orrell Park Medical Centre, Orrell Lane, Liverpool L9 8BU
20% of patients surveyed rated their experience as 'fairly poor' or very poor'. | Google Street View
19. Westminster Medical Centre, Aldams Grove, Westminster Road Liverpool L4 3TT
21% of patients surveyed rated their experience as 'fairly poor' or very poor'. | Google Street View
20. Dingle Park Practice, Park Street, Dingle L8 6QP
20% of patients surveyed rated their experience as 'fairly poor' or very poor'. | Google Street View