New data published by NHS England shows what people think about their doctor’s surgery.
The latest GP Patient Survey produced by Ipsos on behalf of NHS England asked people across the country what they think about many aspects of their care, including the appointment booking process.
The survey contacted 2.5 million people between 10 January and 11 April this year to gather information on how patients feel about their local GP practice and in total just under 720,000 forms were returned, representing a 29% response rate.
Across England, almost a quarter (23.4%) of respondents said the overall process of booking appointments was ‘very good’, a third (32.8%) rated it as ‘fairly good’ and 17.9% said it was ‘neither good nor poor’.
However, not everyone was as impressed with the process of booking appointments, with 13.5% of people saying it was ‘fairly poor’ and 12.4% describing it as ‘very poor’.
We reveal which doctor’s surgeries had the best ratings for overall experience of booking appointments in Livepool.
For the purpose of this analysis good/fairly good responses have been combined.
9. St James’ Health Centre, City Centre
At St James Health Centre in Liverpool City Centre, 78.4% of people responding to the survey rated their experience of booking an appointment as good or fairly good. | google
10. Dunstan Village Group Practice, Kensington
At Dunstan Village Group Practice in Kensington, 76% of people responding to the survey rated their experience of booking an appointment as good or fairly good. | Image: Google
11. The Margaret Thompson Medical Centre, Speke
At the Margaret Thompson Medical Centre in Speke, 75% of people responding to the survey rated their experience of booking an appointment as good or fairly good. | google
12. Fulwood Green Medical Centre, Aigburth
At Fulwood Green Medical Centre in Aigburth, 74.9% of people responding to the survey rated their experience of booking an appointment as good or fairly good. | google