New data published by NHS England shows what people think about their doctor’s surgery.
The latest GP Patient Survey produced by Ipsos on behalf of NHS England asked people across the country what they think about many aspects of their care, including the appointment booking process.
The survey contacted 2.5 million people between 10 January and 11 April this year to gather information on how patients feel about their local GP practice and in total just under 720,000 forms were returned, representing a 29% response rate.
Across England, almost a quarter (23.4%) of respondents said the overall process of booking appointments was ‘very good’, a third (32.8%) rated it as ‘fairly good’ and 17.9% said it was ‘neither good nor poor’.
However, not everyone was as impressed with the process of booking appointments, with 13.5% of people saying it was ‘fairly poor’ and 12.4% describing it as ‘very poor’.
We reveal which doctor’s surgeries had the best ratings for overall experience of booking appointments in Livepool.
For the purpose of this analysis good/fairly good responses have been combined.
1. Greenbank Road Surgery, Mossley Hill
At Greenbank Road Surgery in Mossley Hill, 90.7% of people responding to the survey rated their experience of booking an appointment as good or fairly good.
2. Poulter Road Medical Centre, Fazakerley
At Poulter Road Medical Centre in Fazakerley, 90.1% of people responding to the survey rated their experience of booking an appointment as good or fairly good.
3. Oak Vale Medical Centre, Childwall
At Oak Vale Medical Centre in Childwall, 83.2% of people responding to the survey rated their experience of booking an appointment as good or fairly good.
4. Moss Way Surgery, Croxteth
At Moss Way Surgery in Croxteth, 81.8% of people responding to the survey rated their experience of booking an appointment as good or fairly good.